Please check out the questions and answers below that are frequently sent to us. If you don’t see your question and answer, or need further clarification, please check out our Contact Us page.
We have tried to make it as easy as possible with our reservation form. All buttons on our website that say “Reserve Now”, link over to this form. The form starts with items you select, then moves on to your information about your event, and then yourself.
If you would prefer to reserve over the phone, feel free to call us at 801-760-9894. Or send us an email at info@partyalldayrentals.com.
No. Party All Day Rentals does not require a minimum order amount, so you’re welcome to rent as little or as much as you need.
For deliveries, however, we require a minimum of $100 in rental items (before delivery fees). Delivery charges are additional and are based on the location of your event. Orders that do not meet the $100 delivery minimum are still welcome for customer pickup from our location.
Yes. A 50% non-refundable deposit is required to reserve your event date and rental items. Your reservation is not confirmed until the deposit has been received.
The remaining balance is due 7 days before your event. Once your event is within 7 days, the entire reservation becomes non-refundable, as your inventory has been reserved and preparations for your event are already underway.
Our rental reservations are daily rentals, not 24-hour rentals.
If you need your rental items for additional days, each extra rental day is available at 50% off the standard rental rate.
If you require pickup or return arrangements outside of our standard rental period, please contact us in advance to discuss available options.
Yes! We offer delivery and pickup services throughout most of Utah for an additional fee. Delivery charges vary based on the event location. If you don’t see your county listed on our reservation form, please contact us for a delivery quote.
Please note that our standard service includes curbside delivery and pickup, meaning rental items are delivered to and collected from an accessible location near our delivery vehicle. If your event requires setup, takedown, or delivery beyond curbside, we’re happy to provide a quote for those additional services.
Delivery and pickup times are based on our overall schedule and routing. When submitting your reservation, please include your preferred delivery and pickup dates and times in the reservation notes. We begin finalizing our delivery schedule approximately 7 days before your event and will contact you at that time to confirm your scheduled delivery and pickup windows.
If you require a specific delivery or pickup time, please let us know when making your reservation. Exact-time deliveries and pickups may be available for an additional fee. An after-hours fee also applies to deliveries or pickups scheduled after 10:00 PM.
Yes! Customer pickup and return are available from our location in Cedar Hills, Utah, provided your vehicle is suitable for safely transporting the rental items. Some larger items may require a trailer or other appropriately sized vehicle.
Please note that not all rental items are eligible for customer pickup. Certain items require professional installation, specialized equipment, or additional handling and must be delivered and set up by our team. For eligible items that require assembly, we can provide setup instructions upon request.
Items that must be delivered and installed by Party All Day Rentals include, but are not limited to, tents, dance floors, 5-foot marquee letters, bounce houses, and other select rental equipment. If you’re unsure whether an item qualifies for customer pickup, please contact us before placing your reservation.
Yes! We offer setup and takedown services for an additional fee.
Setup and takedown pricing varies based on several factors, including the number of items being set up, the distance from our truck or trailer to the setup location, terrain such as grass or hills, stairs, elevator access, and any other site conditions that increase the time or labor required.
If you’re interested in setup or takedown services, let us know when requesting your reservation, and we’ll be happy to provide a personalized quote.
We accept all major credit and debit cards, as well as Venmo, for both deposits and final payments.
Yes! You may request changes to your reservation at any time before your event. If you’d like to add rental items, we’ll be happy to do so as long as the requested items are still available. To make changes, simply contact us by phone or email.
Because we reserve inventory specifically for your event and may turn away other customers once those items are booked, reservations cannot be canceled for a refund.
A 50% non-refundable deposit is required to reserve your rental items and event date. The remaining balance is due 7 days before your event. Once your event is within 7 days, the entire reservation becomes non-refundable.
Customers are responsible for any rental items that are lost, stolen, or damaged beyond normal wear and tear while they are in their possession. If an item is damaged or cannot be returned, the customer will be responsible for the cost of repair or replacement.
If damage or loss occurs, please contact us as soon as possible so we can discuss the situation and determine the best way to resolve it.
We recommend reserving your rental items as early as possible to ensure availability for your event. All rental items are reserved on a first-come, first-served basis, and once your reservation is confirmed, those items are held exclusively for you.
Last-minute reservations are welcome, subject to inventory and scheduling availability. However, reservations made within 48 hours of the event may be subject to a rush fee, particularly if delivery, setup, or takedown services are required. Availability for these services depends on our existing schedule, so we encourage booking as far in advance as possible whenever possible.
Unfortuntately we do not refund cold spark machine powder that wasn’t used. This is for the safety and guarantee that our machines use new powder that hasn’t been tampered with.